Shipping & returns

OUR DRIVER IS UNDER INSTRUCTION NOT TO LEAVE THE PUBLIC HIGHWAY. IF YOU WISH TO HAVE MATERIALS DELIVERED BEYOND THE KERB LINE INTO YOUR PROPERTY ANY DAMAGE CAUSED WHATSOEVER WILL BE ENTIRELY YOUR RESPONSIBILITY. IMPORTANT - Check goods carefully. No claim will be entertained for either damage or shortages once a clear signature has been given. A 20% RESTOCKING CHARGE WILL BE MADE ON ANY GOODS RETURNED WITHIN 28 DAYS OF THE ORIGINAL PURCHASE IN UNOPENED ORIGINAL PACKAGING DUE TO THE ONGOING COVID-19 SITUATION WE ARE OUTLINING SOME CHANGES TO OUR DELIVERIES IN THE INTEREST OF THE HEALTH OF OUR CUSTOMERS AND STAFF. DELIVERIES TO BUSINESS PREMISES AND UNOCCUPIED HOMES – USING MASKS AND GLOVES OUR DRIVERS WILL REQUIRE ASSISTANCE TAKING YOUR GOODS INTO WAREHOUSES OR JUST INSIDE HOMES. DELIVERIES TO OCCUPIED HOMES – OUR DRIVERS WILL ASSIST UNLOADING FROM INSIDE THE VEHICLE. CUSTOMERS MUST ARRANGE HELP TO TAKE THE DELIVERY INTO THE PROPERTY AS OUR DRIVER WILL NOT ENTER UNDER ANY CIRCUMSTANCES. IF YOU ARE UNABLE TO TAKE A DELIVERY UNDER THESE GUIDELINES, PLEASE CONTACT THE OFFICE TO RE-SCHEDULE. PLEASE RESPECT OUR DRIVERS’ DECISION IF THEY FEEL AT RISK.